Please read these terms before using the RefundAssist website and its informational resources.
Review and customise these terms to reflect your actual business and applicable legal requirements before publishing.
Last updated: October 14, 2026
RefundAssist is intended to provide general information about online shopping refunds, returns, cancellations and customer support channels. It is an independent information service unless a specific relationship is expressly disclosed.
Website content is general guidance, not a determination of refund eligibility or a promise that a particular request will be approved. Policies and procedures may change.
For a specific order, consult the relevant seller's current terms, order details and official support team.
RefundAssist does not independently approve refunds, control sellers' payment systems or guarantee the outcome or timing of a refund.
Decisions are made by the relevant seller or payment provider, subject to applicable law.
We may provide links to external shopping platforms for convenience. Those websites are operated by third parties and have their own policies and terms of use.
A link does not imply sponsorship, partnership, endorsement or official affiliation. Users should verify website addresses before entering information.
You agree not to misuse this website, attempt unauthorised access, interfere with its operation or submit unlawful, fraudulent or harmful content.
Do not send passwords, OTPs, card PINs or full payment-card details through our website. Use the relevant platform's official and secure process for order-specific requests.
Any personal information submitted through a functioning contact service is handled according to the website's Privacy Policy and applicable law.
We aim to provide useful information, but seller policies, processing timelines and support options can change. Check current information directly with the relevant seller.
Website content and design may be protected by applicable intellectual property laws. Third-party brand names and trademarks belong to their respective owners and are used only to identify relevant shopping platforms.
Nothing in these terms is intended to exclude rights or remedies that cannot lawfully be excluded under applicable law. Any limitation of liability must be interpreted consistently with those rights.
These terms may be revised when the website or its services change. The date above should be updated whenever a substantive revision is published.
For questions about these terms, use the genuine contact details published on our Contact page.
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