Frequently Asked Questions
Find general guidance about online shopping refunds, returns, cancellations and payment-related concerns.
Exact procedures and eligibility depend on the relevant seller, payment provider and applicable law.
Refund & Return Questions
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1. How do I request a shopping refund?
Open the official shopping app or website, select your order and follow the available refund or return instructions.
2. How can I check my refund status?
Check the order details in the shopping platform where you placed the order. Use its official help centre if you need further assistance.
3. How long does a refund take?
Processing times vary by seller, payment method and bank. Check the estimated timeline provided by the seller or payment provider.
4. What if my refund is delayed?
Review the expected processing period and contact the seller through its official support channel if that period has passed. Keep your transaction records.
5. Can I cancel an order after placing it?
Cancellation depends on the order status and seller policy. Check the official order page for available cancellation options.
6. Can every product be returned?
No. Return eligibility may depend on the product, its condition, the return window and the seller's applicable policy.
7. What if my payment was deducted but my order failed?
Check your order history and bank or payment statement. If the amount remains debited, contact the seller and your payment provider through their official channels.
8. What if I received a damaged product?
Check the seller's official reporting deadline and instructions. Keep relevant photos, packaging and order records where appropriate.
9. Does RefundAssist guarantee a refund?
No. RefundAssist provides independent general information. Refund decisions and processing are handled by the relevant seller or payment provider.
10. Should I share my OTP or password for a refund?
No. Never share your password, OTP, card PIN or full payment-card details with someone claiming to help process a refund.
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Find the Right Support Channel
For an order-specific issue, contact the official shopping platform where you made your purchase.